Privacy Policy

Flatfive Vinyl (“we,” “us,” or “our”) operates an online store selling vinyl records. We are committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

  • We may collect the following types of personal information:

    a. Information You Provide to Us

    • Name

    • Email address

    • Billing and shipping address

    • Phone number

    • Payment details (processed securely via third-party payment providers)

    • Account login details (if you create an account)

    • Any information you provide when contacting customer support

    b. Automatically Collected Information

    • IP address

    • Browser type and version

    • Device information

    • Pages visited and browsing behavior

    • Cookies and tracking technologies

    c. Information from Third Parties

    • Payment processors

    • Delivery and logistics partners

    • Marketing and analytics providers

  • We use your information to:

    • Process and fulfill orders

    • Communicate with you about purchases, shipping, and support

    • Improve our website, products, and services

    • Send promotional emails (only if you opt in)

    • Prevent fraud and enhance security

    • Comply with legal obligations

  • We process your personal data under the following lawful bases:

    • Contractual necessity: To fulfill your orders

    • Legitimate interests: To improve services and prevent fraud

    • Consent: For marketing communications

    • Legal obligation: For tax, accounting, and regulatory compliance

  • We do not sell your personal data. However, we may share your information with:

    • Payment processors (e.g., Stripe, PayPal)

    • Shipping carriers and fulfillment partners

    • IT service providers and hosting platforms

    • Marketing and analytics tools

    • Legal authorities if required by law

    All third parties are required to respect your data and use it only for specified purposes.

  • We use cookies to:

    • Enable core website functionality

    • Remember your preferences

    • Analyze site traffic

    • Deliver relevant advertising

    You can manage or disable cookies through your browser settings.

  • We retain your personal data only as long as necessary to:

    • Fulfill the purposes outlined in this policy

    • Comply with legal and tax obligations

    • Resolve disputes and enforce agreements

  • Under UK data protection laws, you have the right to:

    • Access your personal data

    • Correct inaccurate information

    • Request deletion of your data

    • Restrict or object to processing

    • Data portability

    • Withdraw consent at any time

    To exercise your rights, contact us at: [Insert Contact Email]

  • We implement appropriate technical and organizational measures to protect your data, including:

    • Secure payment processing

    • Encryption where appropriate

    • Access controls and monitoring

    However, no system is completely secure, and we cannot guarantee absolute security.

  • If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

  • Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

  • Flatfive Vinyl does not knowingly collect personal data from individuals under the age of 13. If we become aware of such data, we will delete it promptly.

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

  • If you have any questions about this Privacy Policy or your data, please contact:

    Flatfive Vinyl
    Email: [Insert Email Address]
    Address: [Insert Business Address]